privacy policy

Last Updated March 21, 2005 - 9:09 AM CST

Protecting your privacy is important to Daughters & Company®, provider of care management and personal assistance programs. We hope the following Privacy Policy will help you understand how Daughters & Company® collects, uses, and safeguards any personal information you may provide on this Web site. Upon reading this Privacy Policy, customers will know:

• What personally identifiable information of yours is collected from you through the Web site.
• The organization collecting the information.
• How the information is used.
• With whom the information may be shared.
• What choices are available to you regarding collection, use and distribution of the information.
• The kind of security procedures are in place to protect the loss, misuse or alteration of information under Daughters & Company® control.
• How you can correct any inaccuracies in the information.

Information Collection and Use
Regarding information collection and use, the Daughters & Company® web site has three sections; the Public Web Site and the Service Center. The Service Center is not open to the public and is available only to enrolled Daughters & Company® Clients and specifically authorized family members or trusted advisors who have been granted access to the Service Center.

Public Web Site - If you browse the Public Web Site, you do so anonymously. We don't collect personal information C including your email address. We may log your IP address (the Internet address of your computer) to give us an idea of where on the Web you came from, which parts of our Web site you are visiting, and how long you spend there. We do not link your IP address to anything personally identifiable. The only other information automatically provided to us is the type of browser and operating system you are using. Your browser automatically supplies us with this information, and it is primarily used to maintain the design and functionality of the site.

Service Center - Daughters & Company® does collect personal contact information, correlate this information with IP addresses, and may take other actions to confirm the your identity, when you access the Service Center.

Daughters & Company® is the sole owner of the information collected in the Public Web Site and the Service Center. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Privacy Policy. If you feel that Daughters & Company® is not abiding by its posted privacy policy, you should send an email to acctadmin@daughtersonline.com or contact Daughters & Company® at (913) 345-2500.

Service Center Registration
In order to use the Service Center, you must first complete the registration form. During this registration, you are required to give your contact information (such as name, firm name, email address, name of the Daughters & Company® Client with whom you are affiliated, and the nature of the affiliation). This information may be used to contact you about Daughters & Company® services, personal information about the Daughters & Company® client with whom you are affiliated, account problems or changes, and updates on other information about you, our Client or administrative matters about Daughters & Company®.

Session and Permanent Cookies
All areas of the Daughters & Company® Web Site may use a standard technology called a "cookie" to collect information about how you use the site and to save information to make it easier for you to navigate the site.

Session Cookie - A session cookie is a piece of data stored on your hard drive, containing information about you, but usage of a cookie is in no way linked to any personally identifiable information about you while you are on our site. Once you close your browser, the cookie simply terminates and should be removed from your hard drive by the browser. For instance, by setting a cookie on our site, you would not have to log in a password more than once to access the Service Center, thereby saving your time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited to some areas of our site. For example, you will not be able to participate in any of our contests or surveys which may take place on our site. Cookies can also enable us to track and target the interests of our customers to enhance the experience on our site.

Permanent Cookie - A permanent cookie survives on your hard drive after your browser is closed. If Permanent Cookies are used, you will be given an advisory before we place the cookie on your hard drive. These cookies can be removed by disabling the feature that activated it, or removing it from your browser options.

The Daughters & Company® site may include links or advertisements to other sites that may use cookies once the link is selected. However, we have no access to, or control over, these cookies. Please check the Privacy Policies of these sites before linking to them if you have cause for concern.

Log Files
We use IP addresses to analyze trends, administer the site, track your movement on our site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information in the Public Web site. They may be so linked in the Service Center.

Sharing
We may share aggregated demographic information with our partners and strategic allies. This is not linked to any personal information that can identify any individual person.

We partner with others to provide some specific services. When a Client signs up for these services, we will share names, or other contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing the services as requested.

Links
This Web site contains links to other sites. Please be aware that Daughters & Company® is not responsible for the privacy practices of such other sites. We encourage you to be aware that when you leave our site, you should read the privacy statements of each and every Web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by this Daughters & Company® Web site.

Newsletter
If you wish to subscribe to our newsletter, we ask for contact information such as name and email address. This information is not shared with third parties.

Surveys & Contests
From time to time, our Web site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Security
We will take every precaution to protect your personal information. When you submit sensitive information via the Web site, your information is protected both online and off-line.

If we should ask for sensitive information (such as credit card number and/or social security number), that information is encrypted and protected with the best encryption software in the industry: 128-bit SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'. To learn more about SSL, follow this link.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect your information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected accounts to access customer information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our Web site, you can send an email to acctadmin@daughtersonline.com.

Welcome E-mail
We send all Clients and those affiliated with our Client a welcoming E-mail to verify password and login for access to the Service Center.

Special Offers
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers we present the option to opt out of these types of communications. Please see our choice and opt-out below.

Site and Service Updates
We also send you site and service announcement updates. You will note be able to unsubscribe from service announcements, which contain important information about this Web site or Daughters & Company® services. We communicate with you about requested services and in regard to issues relating to the Client’s account via email or phone.

Correction/Updating Personal Information
If the personally identifiable information of a Client changes, or your personally identifiable information (such as the zip code), or if a Client no longer desires our services, we will endeavor to provide a way to correct, update or remove the personal data provided to us. This can usually be done by emailing us at acctadmin@daughtersonline.com or calling the Daughters & Company® office at (913) 780-2250.

Choice/Opt-out
You are given the opportunity to 'opt-out' of having your information used for purposes not directly related to our site at the point where we ask for the information. For example, if you wish to have a Service Center account, but don't want to receive the Daughters & Company® newsletter, you can keep your email address off our distribution list.

Notification of Changes
If we decide to change the Privacy Policy, we will post those changes on our Home page so users will always be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated in our Privacy Policy at the time it was collected, we will notify you by email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the Privacy Policy under which the information was collected.

©2005, Daughters & Company®